General Meeting and Luncheon
Thursday, November 21st, 2013 at 11:45 am
Spring Hill Suites by Marriott
2 Sawgrass Drive Bellport, NY
Randi Busse: Author, Coach and Founder and President of Workforce Development Group, Inc.
From Compliant to Committed: Getting your Employees to Think and Act Like Owners
Randi Busse, President of Long Island-based Workforce Development Group, has been helping employees to delight customers for more than 20 years. Her training programs teach employees to “think like an owner, not a renter,” yielding rave reviews from her clients, because the culture of their organizations change and their customers rave about them. She’s co-author of a book, “Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU!,” written for CEO's, business owners and managers that want to improve the experience they are providing to their customers. Randi is a dynamic speaker with the ability to make audiences listen, nod, laugh … and connect the dots between their own experiences as a customer and how their behaviors and the way their employees treat customers affects their bottom line.